At RB LABZ, we aim to deliver your orders in a timely and safe manner. This Delivery Policy outlines the shipping process, timelines, and important information related to the delivery of our products.
1. Order Processing Time
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All orders are processed within 1–2 business days after successful payment confirmation.
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Orders placed on Sundays or public holidays will be processed on the next working day.
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You will receive an order confirmation once your order is placed.
2. Shipping & Delivery Timeline
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Standard delivery time: 3–7 business days
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Delivery timelines may vary based on:
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Customer location
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Courier partner availability
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Weather conditions or unforeseen circumstances
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Delivery timelines are estimates and not guaranteed.
3. Shipping Coverage
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RB LABZ currently delivers across India.
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Delivery to remote or rural areas may take additional time.
4. Shipping Charges
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Shipping charges (if applicable) will be clearly displayed at checkout.
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Free shipping offers, if any, are subject to promotional terms.
5. Order Tracking
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Once your order is shipped, a tracking ID will be shared via email or SMS.
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Customers can track their shipment using the provided tracking details.
6. Delivery Attempts
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Our courier partners will attempt delivery 2–3 times.
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If the delivery fails due to customer unavailability or incorrect address, the order may be returned to us.
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Re-shipping costs, if applicable, will be borne by the customer.
7. Damaged or Missing Products
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If you receive a damaged package or missing item:
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Report it within 24 hours of delivery
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Provide clear images or an unboxing video
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Claims raised after 24 hours may not be accepted.
8. Address Accuracy
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Customers are responsible for providing accurate and complete delivery details.
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RB LABZ is not responsible for delivery failures due to incorrect address information.
9. Delays Beyond Our Control
RB LABZ is not liable for delays caused by:
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Natural disasters
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Government restrictions
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Courier service disruptions
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Public holidays or strikes